Lizeth GeorgeIn the fast-paced world of finance, where technological advancements and changing customer expectations dominate the landscape, it’s easy for credit union staff to become immersed in the intricacies of digital tools and algorithms. Amidst this technological evolution, the essence of what makes credit unions unique can sometimes be overshadowed. Recognizing the significance of soft skills in maintaining this uniqueness, Growth by Design is thrilled to introduce a specially crafted Soft Skills Training Program tailored specifically for credit unions.
With an emphasis on essential interpersonal skills, the program aims to empower credit union staff to navigate challenges effectively, proactively address member needs, and project confidence in their interactions. In an era where personalized service and member-centric approaches are paramount, honing these soft skills is more critical than ever.
The Soft Skills Training Program offered by Growth by Design covers a range of topics essential for the success of credit unions:
- General Soft Skills Training
- Anticipating Member Needs
- Resolving Conflicts
- Managing Challenging Conversations
- Adaptability
- Cross-Departmental Collaboration
- Member-Centric Service Excellence
By nurturing a team of highly skilled, motivated, and member-focused employees, credit unions can not only improve employee retention but also enhance confidence and transparency within the organization. Additionally, by prioritizing the human aspect of banking alongside technological advancements, credit unions can differentiate themselves in an increasingly competitive market and build lasting relationships with their members.
If you’re ready to empower your credit union staff and unlock their full potential, contact Misty Waldrop at Mistyw@growthbydesign.org.
