InfoSight Spotlight: Fed announces Outlook Live presentation

The Federal Reserve will present “Complaints as a Supervisory and Risk Management Tool” as part of its Outlook Live webinar series on consumer compliance topics, on Aug. 29 at 2 p.m. ET. The presentation and Q&A segment will run for a total of one hour and will summarize what an effective complaints management system looks […]

The Federal Reserve will present “Complaints as a Supervisory and Risk Management Tool” as part of its Outlook Live webinar series on consumer compliance topics, on Aug. 29 at 2 p.m. ET. The presentation and Q&A segment will run for a total of one hour and will summarize what an effective complaints management system looks like. Speakers from the Federal Reserve Banks of San Francisco and Kansas City will discuss how examiners investigate complaints and employ them during risk-focused supervision.

They will also explore a complaints management model that incorporates current agency guidance and is scalable for community banks. Registration in advance of the presentation is required at the Outlook Live link here. Read the full InfoSight newsletter here.

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The League of Southeastern Credit Unions & Affiliates represents 342 credit unions in Alabama, Florida and Georgia, with a combined total of $118.63 billion in assets and more than 10.1 million members. LSCU & Affiliates provides legislative and regulatory advocacy; education and training; cooperative initiatives (including financial education outreach); public messaging; information services; and business solutions.

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