The Federal Reserve will present “Complaints as a Supervisory and Risk Management Tool” as part of its Outlook Live webinar series on consumer compliance topics, on Aug. 29 at 2 p.m. ET. The presentation and Q&A segment will run for a total of one hour and will summarize what an effective complaints management system looks like. Speakers from the Federal Reserve Banks of San Francisco and Kansas City will discuss how examiners investigate complaints and employ them during risk-focused supervision.
They will also explore a complaints management model that incorporates current agency guidance and is scalable for community banks. Registration in advance of the presentation is required at the Outlook Live link here. Read the full InfoSight newsletter here.