You don’t want to miss the Collections & Bankruptcy School Training available through the League of Southeastern Credit Unions & Affiliates’ (LSCU & Affiliates) On-Demand program.
On-Demand trainings are pre-recorded sessions for you to view at your leisure. Once you register, you will receive instructions on how to login to view the trainings.
Day 1 – Collections Training
If your credit union is focusing solely on the delinquency report to identify troubled members, you are ready for an upgrade! There was once a time when the collections function was one of the most underappreciated areas of the credit union. Guess what? That time is over! The current regulatory environment is having a negative impact on many of your members and credit unions are in a unique position to assist them, as long as they avoid the landmines along the way.
Is your collections department ready to help both the member and the credit union weather the storm? Every member who has their loan charged off made a final payment at some time. The problem is the credit union did not realize it was the last payment when it was made. This full day workshop examines the nuts and bolts of an effective collections program and centers on maximizing collections efficiency and the role of member service. From regulatory compliance to marketing campaigns to interdisciplinary collections involving all credit union staff to loan modifications and charge offs, this session reveals innovative ways to identify and communicate with troubled members before it is too late.
Day 2 – Bankruptcy Training
Bankruptcies continue to be a dark cloud on the credit union’s economic weather report, and it looks like the storm is just getting started. Rising filings and new rules are making the collections process even harder after a member “commits bankruptcy” against the credit union. This session is designed for the credit union professional that is familiar with bankruptcy and wants to sharpen their skills in this debtor friendly world. We will examine the current state of consumer bankruptcy and how it continues to impact credit unions. This full day seminar will focus on advanced bankruptcy recovery and loss reduction concepts.
From best practices to the most common landmines to maximizing recovery methods in collections, this interactive program walks the credit union professional through the complicated world of bankruptcy in an easy to understand (and retain) format. Better yet, the instructor is a former bankruptcy attorney who has represented both debtors and credit unions during his 20 plus year career.