Ann NaimanDid you miss the live Virtual Essential Teller Issues webinar presented by LSCU, VK Solutions and four other credit union leagues in the U.S. on Feb. 23? No worries — your credit union can still experience a recorded version of this important training.
This webinar was hosted by Vicki Kraai, owner of consulting company VK Solutions. Vicki’s 25+ years of Community Bank experience started at the family bank in rural Nebraska, serving as a bank teller and eventually becoming CEO. Vicki’s many years of banking include credit card lending experience where she was a member of the management team that launched the Cabela’s credit card program. She has a passion for developing people for success in their roles and careers. Vicki shares her expertise and experience as a faculty member for State Bank Association Schools and the Graduate School of Banking in Madison, WI.
During the Essential Tellers training, Vicki focuses on the following skills:
- Develop professional maturity
- Best practices for following procedures
- Robbery preparedness
- Error-free transactions
- Spotting schemes and scams
- Build extraordinary customer service skills
- Effective communication and conversation starters
- Master cross-selling
- Perfect balancing techniques
Click here for more information and to request your recording.
