Request your recording of the Virtual Essential Teller Issues Webinar today!

Did you miss the live Virtual Essential Teller Issues webinar presented by LSCU, VK Solutions and four other credit union leagues in the U.S. on Feb. 23? No worries — your credit union can still experience a recorded version of this important training.

This webinar was hosted by Vicki Kraai, owner of consulting company VK Solutions. Vicki’s 25+ years of Community Bank experience started at the family bank in rural Nebraska, serving as a bank teller and eventually becoming CEO. Vicki’s many years of banking include credit card lending experience where she was a member of the management team that launched the Cabela’s credit card program. She has a passion for developing people for success in their roles and careers. Vicki shares her expertise and experience as a faculty member for State Bank Association Schools and the Graduate School of Banking in Madison, WI.

During the Essential Tellers training, Vicki focuses on the following skills:

  • Develop professional maturity
  • Best practices for following procedures
  • Robbery preparedness
  • Error-free transactions
  • Spotting schemes and scams
  • Build extraordinary customer service skills
  • Effective communication and conversation starters
  • Master cross-selling
  • Perfect balancing techniques

Click here for more information and to request your recording. 


Written by
Ann Naiman
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About Us

The League of Southeastern Credit Unions & Affiliates represents nearly 300 credit unions throughout Alabama, Florida, and Georgia. It has a combined total of almost $200 billion in assets and 12.4 million members. LSCU provides advocacy, compliance services, education and training, cooperative initiatives, and communications.

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