Sign up Today for the Virtual Contact Center Conference

Join the League of Southeastern Credit Unions & Affiliates (LSCU) and the Michigan Credit Union League for a virtual Contact Center Conference on October 27 – 28, 2021. During this virtual event you will find out how remote access to credit union services have soared during the pandemic and what do credit unions need to do to build an effective strategy for the future. This two-day event is packed with insightful and useful information for executives, managers, and supervisors. The conference also includes a frontline session recording to share with the contact center team.

Day One | October 27, 2021

Strategy Topics for Executives/Management

  • Bring the Most Customer-Centric Cultures to the Credit Union’s Call Center

Speaker: Jeff Rendel

  • The Call Center Connection: Aligning Resources with Marketing

Speaker: Bruce Clapp

  • Building a Remote Member-Interaction Strategy

Speaker: John Weirauch, Peter Johnson & Lou Gallager

Sponsored by BSB Communications

  • Call Center Trends that Improve Member Service

Speaker: Renee Denman-Thompson

Day Two | October 28, 2021

Resources for Improving Operations for Managers/Supervisors

  • Dealing with Difficult Personalities

Speaker: Lisa Carver

  • Contact Centers: It’s All About the Metrics

Speaker: Jessica Vartanian

  • The Latest Contact Center Trends, Fraud and Scams

Speaker: Holly Spiczenski

Sponsored by CUNA Mutual Group

  • Real Talk Roundtable: Real Deal Details from Real CU Contact Center Pros

Speaker: Jessica Vartanian

Register Today!

Written by
Lizeth George
View all articles

About Us

The League of Southeastern Credit Unions & Affiliates represents 302 credit unions in Alabama, Florida and Georgia, with a combined total of $175 billion in assets and more than 11.6 million members. LSCU & Affiliates provides legislative and regulatory advocacy; education and training; cooperative initiatives (including financial education outreach); public messaging; information services; and business solutions.

LSCU Mission Statement

To create an environment that enables credit unions to grow and succeed.

LSCU Vision Statement

To be the trusted advocate and preferred source of information for credit unions.

If you need to reach us, e-mail

Social Channels

Follow us on all major social media platforms.