Our daily lives have changed drastically over the last decade, and how we interact with friends, family, colleagues, and even businesses looks very different. We’ve evolved to become digital-first beings, never far from a screen and driven to connect digitally. How has your organization responded to these changes? Perhaps adding some application forms or chat functionality to your website and app? But how can you meet your members where they are – On Screen – and provide an optimized, seamless experience?
In the age of consumer choice, members control the conversation and member service has become a key differentiator. Digital Member Service platforms, like Glia, can help you offer a seamless experience and improve satisfaction.
Benefits of Digital Member Service include:
- Reducing member effort by meeting them where they are communicating
- Providing Member Service Resources (MSRs) context to be more effective in resolving inquiries
- Increase conversion by offering contextual on- and off-screen guidance using the channel that the member chooses
Why Glia Digital Member Service Technology?
Glia provides digital-first member service technology that is reinventing how you support your members online. Unlike fragmented point solutions, Glia’s platform was architected from the ground up to seamlessly unify all digital channels in an easy-to-use Digital Member Service solution that meets the security and scalability needs of the most discriminating financial institutions.
Glia enables representatives to engage with members where they are online, see their screens, and co-pilot them to resolve issues or complete applications without having to re-explain as they go.