Meet Members Where They Are: On Screen

Our daily lives have changed drastically over the last decade, and how we interact with friends, family, colleagues, and even businesses looks very different. We’ve evolved to become digital-first beings, never far from a screen and driven to connect digitally. How has your organization responded to these changes? Perhaps adding some application forms or chat to your website and app? But how can you meet your members where they are—OnScreen—and provide an optimized, seamless experience?

In the age of consumer choice, members control the conversation and member service has become a key differentiator. Digital Member Service platforms, like Glia, can help you offer a seamless experience and improve satisfaction.

Benefits of Digital Member Service include:

  • Reducing member effort by meeting them where they are communicating
  • Providing MSRs context to be more effective in resolving inquiries
  • Increase conversion by offering contextual on- and off-screen guidance using the channel that the member chooses

Why Glia Digital Member Service Technology?

Glia provides digital-first member service technology that is reinventing how you support your members online. Unlike fragmented point solutions, Glia’s platform was architected from the ground up to seamlessly unify all digital channels in an easy-to-use Digital Member Service solution that meets the security and scalability needs of the most discriminating financial institutions.

Glia enables representatives to engage with members where they are online, see their screens, and co-pilot them to resolve issues or complete applications without having to re-explain as they go.

Learn more here, and/or contact your LEVERAGE Business Development Consultant at consult@myleverage.com or 855-9EXPERT (855-939-7378), to request a personalized demonstration today.

Written by
Lizeth George
View all articles

About Us

The League of Southeastern Credit Unions & Affiliates represents 342 credit unions in Alabama, Florida and Georgia, with a combined total of $118.63 billion in assets and more than 10.1 million members. LSCU & Affiliates provides legislative and regulatory advocacy; education and training; cooperative initiatives (including financial education outreach); public messaging; information services; and business solutions.

LSCU Mission Statement

To create an environment that enables credit unions to grow and succeed.

LSCU Vision Statement

To be the trusted advocate and preferred source of information for credit unions.

If you need to reach us, e-mail communications@lscu.coop

Social Channels

Follow us on all major social media platforms.