Did you know that contact center satisfaction dropped 5% from 2018 to 2019? When up to 30% of consumers flunk their responses to traditional knowledge-based security questions, contributing to an average 16% call abandonment rate for financial institution contact centers, then both dollars and satisfaction are at risk.
Access Softek, a partner of LEVERAGE offers a Biometric Authentication Manager that can help. Biometric Authentication Manager shuts out traditional risks by using the only authentication method that is consumer available, consumer familiar, and consumer useable across all service environments.
“A successful digital future for credit unions rests on four pillars: mobile banking, online banking, account opening and lending,” said Chris Doner, Access Softek CEO. “Access Softek is the first company to offer all four pillars either stand-alone or as part of an integrated solution. OAO is the newest product of our rapidly evolving Four Pillars, and we are pleased to witness our ‘mobile first, AI everywhere’ strategy once again prove
Access Softek brings real numbers to call center savings. What’s the best time to set up a call to go over the ROI Calculator and share your potential savings? Learn more at this detailed White Paper.
Access Softek’s history of innovative digital banking firsts includes the first app-based mobile banking; first web-based PFM; the first triple play of app, WAP, and SMS banking; and continues with its industry-leading use of A.I. and machine learning. Since 1986 they have continued to unveil cutting-edge industry firsts to more than 400 bank and credit union customers from their Berkeley, Calif., headquarters.