Streamlining Loan Operations: How LEVERAGE and Constant Partner to Revolutionize Credit Union Services

Are you a credit union looking to reduce manual and tedious efforts in loan operations? LEVERAGE is excited to partner with Constant to help you do just that. Constant is a loan servicing platform that automates back-office tasks and empowers members to self-serve.

Constant is a dynamic solution that empowers both loan servicing teams and members. It fully automates loan servicing so your members can effortlessly address their loan management requests within their online banking account. This includes making payments and payment arrangements, requesting changes, qualifying for hardship assistance, and more.

For example, if a member requests a skip-a-pay, Constant can automatically determine their eligibility and generate the required documents. The documents are then delivered to the member electronically, and the skip-a-pay is processed in real-time through your core system. This eliminates the need for manual data entry and ensures the member’s request is processed quickly and accurately.

Constant integrates with your existing online banking application and core lending system to automate nearly all loan-servicing tasks. Constant has 25 pre-built workflows that can be enabled for all consumer loan types. Constant’s rules-driven platform ensures members can self-serve while meeting all your policy requirements, from payoff quotes to post-charge-off settlements and everything in between.

The use of Constant offers several benefits for credit unions. In addition to the saved time and guaranteed accuracy by replacing back-office work queues with automation, using the platform will decrease the number of inbound calls received by the call center. Constant’s intuitive workflows can also be used to drive revenue. For example, Constant will ask the member why they are asking for a payoff quote. Based on that, Constant can direct the member into the application process for a new loan.

LEVERAGE and Constant — We can help you automate your loan servicing, empower your members, and grow your business.

You can learn more about Constant by visiting www.myleverage.com or contacting a LEVERAGE Business Development Consultant at consult@myleverage.com.

Written by
Lizeth George
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About Us

The League of Southeastern Credit Unions & Affiliates represents 302 credit unions in Alabama, Florida and Georgia, with a combined total of $175 billion in assets and more than 11.6 million members. LSCU & Affiliates provides legislative and regulatory advocacy; education and training; cooperative initiatives (including financial education outreach); public messaging; information services; and business solutions.

LSCU Mission Statement

To create an environment that enables credit unions to grow and succeed.

LSCU Vision Statement

To be the trusted advocate and preferred source of information for credit unions.

If you need to reach us, e-mail communications@lscu.coop

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