LEVERAGE is excited to offer products that can transform your member communication through our partnership with Glia. The Digital Member Service platform from Glia breaks down the walls of traditional member support by combining all communication into one unified, digital experience that is always OnScreen and meets the member at their point of need. With Glia, you won’t have to restart the conversation and can easily and seamlessly move between SMS, chat, voice, and video, without losing continuity and context. Tools like Live Observation and dual-cursor CoBrowsing empower representatives to have visual context of the members’ experience and show – not just tell – members how to navigate your digital properties. With Glia, you can transform member communications to get on the same page as your members.
To learn more about how Glia can help your credit union, email consult@myleverage.com or call 855-9EXPERT (855-939-7378).