JMFA is planning a webinar “Avoid Compliance Risks and Improve Your Overdraft Strategy” on Nov. 19 at 2 p.m. CT. The regulatory landscape continues to change. When it comes to meeting your members’ service needs and expectations, it’s imperative not to take any chances on regulatory and compliance expectations. Regulators continue to maintain their focus on several issues related to financial services, technology, security, and consumer protection.
What’s more, over the past few years there has been an uptick in litigation against financial institutions for using unfair and deceptive practices related to their overdraft protection strategies. In this session, you’ll learn about the necessary precautions to mitigate your risk of potential legal issues, best practices for communicating with members to improve service delivery, and guidelines for successfully managing your program.
Key Learning Objectives:
- The mechanics of maintaining a fully compliant overdraft solution for your members
- Best practices regarding policies, member disclosures and on-going communications
- The impact of continuing education opportunities to improve employee confidence
- How to safeguard long-term relationships by creating positive member experiences
About the Presenter: Cheryl Lawson is the executive vice president of compliance review for JMFA. Her expertise is focused on helping JMFA clients fulfill all regulatory requirements and consumer protection expectations. Her responsibilities also include high-level sales support and administration for financial institutions. Cheryl is also a sought-after authority for compliance issues related to overdraft programs. She continues to be invited to speak at numerous industry events.
Cheryl’s impressive background includes more than 30 years of experience in global information technology and financial operations, as well as consulting, communications, training and project management. The Houston native earned her bachelor’s in English from Carnegie-Mellon University, followed by an MBA from Rice University.
Register for the webinar here.
For additional details, contact Jennifer Simmons, VP of national alliances at 301-452-0803 or Jennifer.Simmons@JMFA.com.
Please contact your LEVERAGE BDC for additional details:
Karen Frazee email@example.com 850.545.4825
Steve Pullara firstname.lastname@example.org 813.404.6877
Donnette Logan Donnette.Logan@myleverage.com 205.294.4227
Taylor Sheffield email@example.com 205.457.4261