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FTC sends refunds to computer tech support scam victims

If your credit union staff or members were affected by a tech-support scam, they could be entitled to compensation through the Federal Trade Commission. The scam tricked consumers into buying tech support services by claiming their computers were infected with viruses, malware, or other security breaches.

The FTC will begin sending refunds totaling more than $1.7 million to consumers who were victims of the scam. The FTC, along with State of Connecticut and Commonwealth of Pennsylvania, alleged that the perpetrators of the scheme, which operated under Click4Support and other names, used ads on search engines like Google and popups on websites. The ads and popups claimed to be from major tech companies such as Microsoft and Apple and tricked consumers into calling the defendants and buying tech support services that consumers did not need.

The FTC will begin providing 57,960 refunds averaging about $30 each to victims of the scheme. Questions may be directed to FTC’s refund administrator, Rust Consulting, Inc., at 1-877-389-4472.  Learn more about this scam here.

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The League of Southeastern Credit Unions & Affiliates represents 302 credit unions in Alabama, Florida and Georgia, with a combined total of $175 billion in assets and more than 11.6 million members. LSCU & Affiliates provides legislative and regulatory advocacy; education and training; cooperative initiatives (including financial education outreach); public messaging; information services; and business solutions.

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