Lizeth GeorgeThe League of Southeastern Credit Unions & Affiliates (LSCU) has partnered with the Michigan Credit Union League to host a virtual Contact Center Conference on October 27 – 28, 2021. At this virtual event, find out how remote access to credit union services have soared during the pandemic and what do credit unions need to do to build an effective strategy for the future. This two-day event is packed with insightful and useful information for executives, managers, and supervisors. It even includes a frontline session recording to share with the contact center team following the event.
Day One | October 27, 2021
Strategy Topics for Executives/Management
- Bring the Most Customer-Centric Cultures to the Credit Union’s Call Center
Speaker: Jeff Rendel
- The Call Center Connection: Aligning Resources with Marketing
Speaker: Bruce Clapp
- Building a Remote Member-Interaction Strategy
Speaker: John Weirauch, Peter Johnson & Lou Gallager
Sponsored by BSB Communications
- Call Center Trends that Improve Member Service
Speaker: Renee Denman-Thompson
Day Two | October 28, 2021
Resources for Improving Operations for Managers/Supervisors
- Dealing with Difficult Personalities
Speaker: Lisa Carver
- Contact Centers: It’s All About the Metrics
Speaker: Jessica Vartanian
- The Latest Contact Center Trends, Fraud and Scams
Speaker: Holly Spiczenski
Sponsored by CUNA Mutual Group
- Real Talk Roundtable: Real Deal Details from Real CU Contact Center Pros
Speaker: Jessica Vartanian
