SLDC concludes with lessons from the mouse

Dennis Snow closed out a packed session at SLDC last week sharing Disney-style tips on delivering world-class customer experience for credit union members at every touch point.  He shared wisdom gained from 20 years’ experience at the resort, beginning as Captain Nemo with the 20,000 Leagues Under the Sea ride and growing with Disney to help launch a division of the Disney Institute responsible for consulting with some of the world’s largest companies including ExxonMobil, AT&T, and Coca Cola.

Insight included pursuing excellence in leadership involving vision, accountability, and involvement all tied in to corporate culture.  It all starts with leadership and  “wiring your team to deliver.”