FAIRWINDS Credit Union first in Florida to launch chatbot integration

FAIRWINDS Credit Union is offering its members a digital experience that is more convenient than ever before with the launch of the FAIRWINDS Virtual Advisor.  In partnership with an Orlando-based Artificial Intelligence (AI) software company specializing in digital consumer financial technology, FAIRWINDS is the first financial institution headquartered in Florida to offer this innovative service […]

FAIRWINDS Credit Union is offering its members a digital experience that is more convenient than ever before with the launch of the FAIRWINDS Virtual Advisor.  In partnership with an Orlando-based Artificial Intelligence (AI) software company specializing in digital consumer financial technology, FAIRWINDS is the first financial institution headquartered in Florida to offer this innovative service to its members.

The FAIRWINDS Virtual Advisor utilizes conversational AI to offer virtual assistance using some of the world’s fastest-growing voice and messaging platforms, including Facebook Messenger, Google Home, and Amazon Alexa.  In response to a simple question, the FAIRWINDS Virtual Advisor can provide FAIRWINDS members with a wealth of information to help them along their path to achieving financial freedom.

The FAIRWINDS Virtual Advisor provides members with:

  • Basic support information, including branch locations, credit union contact information and routing number
  • Guidance on services offered by FAIRWINDS, including mobile banking, loan payments and direct deposit setup
  • Application support, walking members through the process of applying for new services, including car loans, credit cards and mortgages
  • Educational support, explaining banking-related topics like refinancing, wire transfers, and retirement investments
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The League of Southeastern Credit Unions & Affiliates represents 342 credit unions in Alabama, Florida and Georgia, with a combined total of $118.63 billion in assets and more than 10.1 million members. LSCU & Affiliates provides legislative and regulatory advocacy; education and training; cooperative initiatives (including financial education outreach); public messaging; information services; and business solutions.

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