Study shows video banking improves net promoter scores, increases satisfaction

Vidyo’s third annual report provides your credit union with unparalleled visibility into video banking trends via a survey of 288 financial services professionals and 4,144 consumers in North America and Europe. Key Findings: Consumers love video banking, and those who have tried it want to use it again Credit unions that offer video banking are experiencing better outcomes, higher NPS (net promoter […]

Vidyo’s third annual report provides your credit union with unparalleled visibility into video banking trends via a survey of 288 financial services professionals and 4,144 consumers in North America and Europe.

Key Findings:

  • Consumers love video banking, and those who have tried it want to use it again
  • Credit unions that offer video banking are experiencing better outcomes, higher NPS (net promoter score) and higher sales
  • Choosing the right technology that can scale and integrate in a real banking environment is essential to success
  • Credit unions need to accelerate their video banking efforts or risk losing out to more nimble “digital native” competitors

View the infographic for a preview of the report or download the complete report.

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About Us

The League of Southeastern Credit Unions & Affiliates represents 342 credit unions in Alabama, Florida and Georgia, with a combined total of $118.63 billion in assets and more than 10.1 million members. LSCU & Affiliates provides legislative and regulatory advocacy; education and training; cooperative initiatives (including financial education outreach); public messaging; information services; and business solutions.

LSCU Mission Statement

To create an environment that enables credit unions to grow and succeed.

LSCU Vision Statement

To be the trusted advocate and preferred source of information for credit unions.

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