Vidyo’s third annual report provides your credit union with unparalleled visibility into video banking trends via a survey of 288 financial services professionals and 4,144 consumers in North America and Europe.
- Consumers love video banking, and those who have tried it want to use it again
- Credit unions that offer video banking are experiencing better outcomes, higher NPS (net promoter score) and higher sales
- Choosing the right technology that can scale and integrate in a real banking environment is essential to success
- Credit unions need to accelerate their video banking efforts or risk losing out to more nimble “digital native” competitors